Call Center Job Interview Questions

What is the most important aspect of being successful in this field if call center job?
Tell us one of the most interesting experiences you had in your previous call center job?
How do you deal with those customers who are abusive on the call?
Let us know which software’s you are proficient with? Give us a brief idea about your experience with these software’s.
How important is team work in this field?
Are you used to work in different work-shifts? Which shift suits you the most and why?
One of the high value customer has verbally assaulted you over the call. How will you deal with it?
How much is your salary expectations from this job?
Name any 5 call center entities that you know.
What are your short term and long term goals? How do you plan to achieve them?