Call Centre Customer Service representative Interview Questions


A Call Centre Customer Service representative is an employee who works for a call centre or a BPO and is supposed to take customer calls and respond to them in a way that solves their problems related with the product produced by the organisations. Call Centre Customer Service representative Interview Questions are the questions which are asked from a person sitting for an interview for the position of a call centre customer service representative.

Sample Call Centre Customer Service representative Interview Questions:

  • Please give a brief report of your educational qualifications.
  • Are you currently employed?
  • What did you learn from your last job?
  • Are you comfortable with your spoken English?
  • Lack of education might be a road black for you in this field. Do you agree?
  • Working hours can be a little longer on a few occasions. Would that be a problem for you considering you live pretty far off from the office building?
  • Can you please tell us the meaning of ‘configuration of a computer’?
  • We have a computer placed in front of you. Can you check and tell the configuration of this computer?
  • How do you think you would handle a call that complaints for AT&T’s service?
  • Do you see yourself working for a call centre even five years down the line?
  • How would you conduct a cold call if given a chance?
  • If I offered you an ideal job, what would it be?
  • Do you want to share anything with us before wrapping up?

Category: Call Centre Interview Questions

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