Call Centre Representative Interview Questions


Call centre representative interview questions are widely used by the interview experts to screen an interested contender, who is willing to work as a call centre representative. By measuring the educational skills, professional experience and knowledge of conducting the diverse call centre procedures, a deserving candidate can be appointed.

Sample Call Centre Representative Interview Questions:

  • Please mention something about your overall experience as a call centre representative. Why did you resign from your previous call centre job?
  • Talk about any three major job functions of a call centre representative.
  • What do you understand from modes of communication? How good are you in understanding customer queries?
  • What is the difference between inbound and outbound call centres? Mention something about our call centre?
  • How do you greet a customer over the phone and e-mail? Do you think an effective telephonic script helps a lot to pin out the exact demand of clients?
  • What strategy do you follow to deal with the highly discontented clients?
  • Tell us the products or services offered by our company.
  • How do you enter the routine remarks and other data in the ERP system? Do you know how to use a password for personalized record shelves?
  • Are you aware about the chat format widely used in the call centres to answer the customer calls?
  • Do you keep a hard copy of product description or do you learn essential information by heart?
  • Why do you think you are the suitable candidate for this job profile?

Category: Call Centre Interview Questions

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