Call Centre Team Leader Interview Questions


A call centre team leader must possess essential qualities of team management and should have strong knowledge in client servicing. Therefore call centre team leader interview questions are framed in a way so that the suitable candidate gets selected.

Sample Call Centre Team Leader Interview Questions

  1. Tell us about yourself mainly highlighting the qualities of a team leader.
  2. What is team work according to your definition? Is it only few people working on a team under certain guidance or something more than that?
  3. What are your strong and weak points?
  4. Do you have any prior experience of this job?
  5. How will you define a good team leader? Do you think the definition goes for you as well? If ‘yes’ say how and mention some instance to prove yourself a suitable team leader.
  6. If you have never lead team before how do you think that you would successful doing that particular job?
  7. How will you motivate other people working in your team so that they give their best effort?
  8. In the time of adverse situations, how will you lead your team so that you overcome?
  9. Describe what is an ideal work environment for you?
  10. What is your perspective of seeing a most difficult job? How will you handle it so that you could gain client satisfaction?
  11. What is your significant accomplishment in your career so far?  How will you utilize that in your present work ahead to benefit the company?
  12. Where do you see yourself 5 years down the line?

Category: Bank Interview Questions

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