Customer Service Job Interview Questions

Tell us something about the kind of temperament needed to handle a customer service job?
An angry customer is being very abusive and uses foul language in front of other customers. How will you deal with it?
Suppose a customer has a query which involves divulging some details which violates the privacy clause. What will you do?
What your previous experience teaches you about reporting the customer grievances to your superior?
How will you pacify a customer who feels being cheated with a faulty product?
Are you aware of the legal recourse available to an aggrieved customer? Illustrate them briefly.
Give us an example where you had a bitter experience in a similar job.
What are your salary expectations from this job?
Are you averse to working in night shifts?
Do you think getting adequate incentives for your work will suffice your expectations?