Insurance Customer Service Interview Questions

Insurance customer service interview questions are a set of questions asked by an interviewer which helps select a candidate for the post of insurance customer service executive. There are many types of insurance policies which can confuse a person, so an insurance customer service executive helps clear those doubts in the minds of customers and advises them on what policy to choose or just answers queries in general, takes complaints etc.

Sample Insurance Customer Service Interview Questions

  • Do you have any experience in customer service?
  • On a scale of 1 to 10, how would you rate your communication skills?
  • How do you initiate communication with potential customers?
  • How would you react to customers who are angry and rude?
  • Please tell us about an incident where you had to handle a difficult situation and how did you solve it?
  • How do you handle complaints from customers?
  • What do you know about our company and our policies?
  • Define ‘insurance’ and tell us something about the basic types of insurance?
  • If a customer is not sure about which policy to choose, how do you go about explaining things to him?
  • What qualities, skills and knowledge do you think an insurance customer service executive should have?
  • What weakness do you have as a customer service executive?
  • If a customer asks you a question and you don’t know the answer to that, what would you do in such a situation?
  • What part about dealing with the public do you find exciting?

Category: Insurance Interview Questions

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