Technical Support Executive Interview Questions

Tell us something about your background?
How many years of experience do you have in technical Support? Name the leading MNC in which have you worked as Technical Support Executive?
How do you rate your ability to speak English? Mention about your experience in outbound and inbound call centres and support centres?
What is your average capacity to answers technical calls daily? What target count can you achieve monthly?
Do you have any experience of handling a customer who is already annoyed and angry with the company? How do you deal with a customer with a lot of queries at same time?
What all questions do you learn by heart to answer frequently?
How do you make an effective technical questions list and where do you put this list in your desk?
Have you ever received any award while completing your assigned targets before deadline?
In which shift would you like to work: morning or evening?
What are your salary expectations?