Telemarketing Interview Questions


Telemarketing interview questions are the questions asked to an individual appearing for an interview for the position of a telemarketer or a telemarketing executive. It is very important that a telemarketing executive should have great telephonic as well as soft skills, should be great in building customer relationship as well as good convincing power as they will have to sell the product of the organization over the telephone. The questions asked in the interview should be set in such a way so that the above mentioned qualities of the individual can be analyzed.

Sample Telemarketing Interview Questions

  • Give some information about your educational qualification?
  • Do you have any work experience in the field of telemarketing or telecommunications?
  • Do you know the difference between an outbound call and an inbound call?
  • How confident are you about your communication skills and how would you rate it among from a scale of one to ten?
  • Give one aspect of your quality that you feel will influence the customer to listen to you with interest?
  • Suppose there is a situation where you call up the customer to find him on a foul mood how would you try to cool him down to make him listen to you?
  • What do you think is most important for a telemarketer among the following: average call handling time, soft skills, product knowledge or customer satisfaction?
  • Are you fine stretching after shift timings, if you don’t meet your targets?
  • If selected how soon can you join us?
  • What is your salary expectation from this job profile?

Category: Marketing Interview Questions

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